

FAQ
1. VISA
Visitors wishing to stay for longer than 30 days in Indonesia should apply for a visa before departure with the Indonesian Embassy or Consulate in their country of origin. This visa is valid for 60 days and may be extended in Indonesia.
IMPORTANT:Before leaving your country make sure you have a current yellow fever vaccination card. Exchange local currency to US dollars before arriving at the immigration officials in Indonesia. The immigration officials prefer that you have the $ 35.00 cash to pay the entry visa on arrival. ​
NOTE: Please check the link below for a list of country that are FREE to enter INDONESIA.
https://www.bali.com/visa-indonesia-entry-requirements-bali.html
2. MEDICAL AND HEALTH
It is vital that guests inform us of any existing medical conditions prior to travel. We recommended a thorough medical evaluation by a general practitioner before departure. We recommended taking out health insurance before you travel, in case of a medical emergency. Up to date yellow fever vaccination is mandatory before travel to Indonesia. PLAYGROUND SURF RESORT will not be made liable for any injury or illness sustained by a guest whilst on a trip with us. We will endeavour however, to always put the safety and well-being of our guests as first priority. ​
3. INSURANCE
Is not mandatory a personal protective insurance, although we strongly recommend.
Get more info with your travel agent. ​
4. FITNESS
Get Fit! Make sure you're at your best to surf these waves. Surfing is a sport of extreme skill and it takes you to feel safe to surf here. PLAYGROUND SURF RESORT and / or contractor, our local operators, agents, owners have no responsibility for any surfer who enters into a surfboard area. ​
5. MONEY
Please bring U.S. dollars (U.S. $) in new notes (1999 or higher) and high-value, because they have the best values for exchange in Padang.
Traveler's checks are difficult to change and exchange rates are not good. ​
6. COVERS BOARDS
A lot of surfboards can be an inconvenience in some airlines. Be aware that some airlines allowed you to take up to 3 surfboards and will charge an additional fee on top of any extra ones. Get inform with the airline policies prior to travelling with then. ​
7. DESCRIPTIONS AND RESPONSIBILITIES PLAYGROUND SURF RESORT
And / or contractor, our local operators, agents, owners have no responsibility for any person who was in an accident on the trip. As we can not also be held responsible for changes in dates of departures and arrivals of ours speedboats in Padang and Mentawai in case of extreme weather conditions. Prices and payment terms are subject to change. Will be sent by email to all passengers a full report of your package before payment. ​
8. PAYMENT INFORMATION
Once we have confirmed your dates and received your basic information we require a $500 deposit to secure your booking. - Your final payment is due 45 days prior to your trip's departure.
​9 CANCELATION POLICY
Cancellation Deposit is non-refundable. Payment or part payment constitutes your acceptance of these terms. ​